Just sharing .
As we know we are in CX (Customer Experience) world, whereby product /services in subscription renewal and extensions purchase from customer/client. Factors affecting A Client’s Perceived Value of Service on CX services for subsequent renewal/extensions/upsize.
1.Understanding
2.Sense of control
3.Sense of progress
4.Access and availability
5.Responsiveness
6.Reliability
7.Appreciation
8.Sense of importance
9.Respect…
